The goal of The Clothing Spa is to provide our customers with a garment care experience like no other. Caring for your garments is of utmost importance to us, so much so, we treat it as if it our own. Even though our goal is to provide you, our customers, exceptional service regarding the handling of your garments, we want to ensure that there are some rules in place that both you the customer, and we, The Clothing Spa, understand about our relationship. Because we want to ensure that your garments are well treated, and they are returned to you in a fashion that is in line with our mission, we have established the following terms and conditions to help us deal with any issues that may arise during our relationship or that may arise during the handling of your garments by our staff and/or third party providers.
GENERAL TERMS OF SERVICE
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. As with our standard laundry process, The Clothing Spa cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels. In addition, we ask that you check your pockets prior to sending in your garments for laundry and/or dry cleaning services. While we make every effort to check your pockets thoroughly for items that may damage your garments during the wash and fold process, we take no responsibility if any damage occurs as a result of contents that were in the pockets of your garments.
All orders are subject to a minimum fee.
If you schedule a pick-up service for wash and fold services, there is a minimum weight requirement of twenty (20) pounds. Dry cleaning services require a minimum fee of $25. We will gladly pick up any cobbler or alteration services with a wash and fold service or dry cleaning service that has reached the minimum fee.
Scheduling a Pick-Up
You may schedule a pick up by using our online scheduling tool before 9am the day of your pick up. Our online scheduling tool provides customers with pickup and delivery days only, and not specific pickup and delivery times. However, any online orders placed after 9am will be picked up on the next business day unless you contact us via telephone. We will work diligently to pick up your scheduled service between the hours of 9am and 2pm if your order was scheduled by 9am on the date of pick up. We encourage all of our customers to establish an "unattended pick-up and drop-off point." The unattended pick-up and drop-off point for your garments will help us know where to pick up and deliver your specific garments. If you choose not to establish an unattended pick-up and drop-off point, and we cannot get in touch with you to make a pickup or delivery, then we will assess a $5 service fee for the additional time on our driver's busy schedule. We hope you work with us to establish a great SPOT you are comfortable with so that this is never an issue!
Unattended Pick-up and Drop-off Point
An unattended pick-up and drop-off point is a location of your choosing that tells us where to pick up and deliver your garments. Your garments should be clearly marked for The Clothing Spa by either marking your own bags with our business name, "The Clothing Spa Laundry" or by the using one of our garment and/or laundry bags. We advise that your unattended pick-up and drop-off point be a place that is easily accessible and visible.
Event though you will establish an unattended pick-up and drop-off point for your garments, your garments will be unattended until we pick them up or after they are delivered. You are responsible for your garments until such time we pick up and/or deliver your garments. If your garments are not in our possession we are not responsible for them. Once we have picked up your garments and processed them through our processing system, you will be notified that we are in possession of your garments and the charge for same. You may request that we leave your laundry unattended with a third party (e.g., with a doorman or a neighbor. If you make such a request we will not be responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.
If yourunattended pick-up and drop-off point is located within your apartment or is in a location that provides access to personal or valuable items belongings, you the customer, hereby release The Clothing Spa, its employees, its successors, an/or assign from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts at the unattended pick-up and drop-off point or to any part of the building, inside or out.
Missed Pickup or Delivery
Even though our goal is to pick up your garments by a certain day, there may be unforeseen circumstances that may prevent us from reaching your garments at the unattended pick-up and drop-off point by the scheduled day. If so, we will contact you and coordinate a convenient time to pick up your garments. You are free to cancel your pick-up appointment at any time. Simply give us a call and we will cancel your pick-up if we have not already picked it up.
Charges and Payments
All charges are based on the weight of your garments unless it is dry cleaning service, cobbler, or alterations. Your garments will be weighed upon arrival at our facility and will be rounded up to the nearest pound. All wash and fold services are charged $1.35 per pound unless you are on a spa plan. All payments are made online via our online scheduling system (using Stripe and/or PayPal) or via an email invoice by which you can use Stripe, PayPal, or a similar payment method. We ask that you provide a credit card upon scheduling your pick-up. We may ask for a second payment method if the first method provided is declined by your bank. If we are unable to charge your credit card on file or you do not pay the surcharge as determined by us, we will be unable to deliver your garments, and will hold said garments, until said amount is paid in full.
The Clothing Spa Plans
The Clothing Spa plans were created to offer you the most effective and fulfilling method for your laundry needs. The purpose of this is to provide the most convenient service at the best price for our customers. A Spa Plan is a recurring monthly charge based upon the plan you have chosen and at the intervals stated for that specific plan. If you wish to modify or cancel your plan, please do so by emailing us at theclothingspalaundry@gmail.com, at least three (3) business days prior to your next billing date, or scheduled pickup. If your Spa continues to renew, and you do not use the service, we will gladly refund you up to one month of an unused plan. Refunds cannot be given for charges older than 29 days for our Spa Plans.
Turnaround Time
Depending on when your order is placed, wash and fold orders will take a maximum of 72 hours to process (pickup, wash ‘n fold, deliver), though usually it is less than 48 hours, excluding weekends. Dry Cleaning orders take up to five (5) business days to process, however usually they are processed in two to three business days. This excludes weekends.
Allergies
If you are allergic to any products that may be used during a wash and dry cycle or dry cleaning, please advise of your allergies on our online scheduling system or via email at theclothingspalaundry@gmail.com. We are not responsible for any physical, mental or emotional reactions that you have to our service this includes skin rashes, euphoria, light headedness, and/or other skin or medical conditions unbeknownst to us. If you do experience an allergic reaction, please notify us so that next time we can adjust our detergent and softener amounts appropriately, or use a hypo-allergenic detergent for a small additional cost.
Special Requests
If your order requires special attention, we require notification via your online order or by telephone. If you have a specific garment that needs special care please bag this item separately and place a notification via your online order or by telephone. When making special requests, please be as detailed as possible as your order contains many different garments and we cannot be sure of which item you may be referring to in your notes. All dry cleaning and wash and fold orders must bagged separately as to avoid confusion. We are not responsible for any orders that include a mix of dry cleaning and laundry, such as dry cleaning that is mixed with wash and fold garments. We are not liable for any consequences that may arise from not clearly identifying your dry cleaning or wash and fold orders.
Lost Laundry or Dry Cleaning Garments
Your garments are of utmost importance to us. We will treat your garments with the care they deserve. However, we are unable to inventory every piece of laundry and or dry cleaning you give us because it is cost-prohibitive for us to do so. As a result, we will not be held responsible for any lost laundry and/or dry cleaning garments. We have no efficient way of verifying that we actually received a particular garment unless you have separated that garment and clearly labeled it for special care. Even though we do not track every garment, we do bundle all of your garments together with your name, service and other identifying factors. Your garments are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean garments— we are much more likely to find misplaced laundry if it is reported early. If your laundry is lost, we will gladly reimburse you up to ten times the cost to clean the garment. In order to qualify for a reimbursement for your lost garment you must report the loss within 24 hours of the return of your garments via email and you must provide us with a detailed description of your item. We will within 72 hours of your report look for your item and make a determination to reimburse you for your lost item based on the terms of this paragraph.
Damaged Laundry
Your garments are of utmost importance to us. We will treat your garments with the care they deserve by doing everything we can to avoid damaging your laundry and or dry cleaning. Unfortunately, there are limitations to our efforts, thus we will not be held responsible if something left in your garments, such as in your pockets (like lipstick, chewing gum, money, or a pen), or an unremovable stain, rip or other damage to your garment (of which you have not informed us) which causes any damage or causes further damage to your garment. Similarly, if you leave a valuable in your garments, we can’t guarantee that we will find or return it. All laundering processes, regardless of how gentle, cause normal wear and tear on garments. As a result, we are not responsible for any wear and tear of your garments including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us. If your wash and fold garments have been damaged while being processed through our system, and we determine that we are at fault, then the reimbursement for the garment will be the market value of the garment, considering the depreciation brought about by age and use. The maximum reimbursement for a single wash ‘n fold garment is $10.
Miscellaneous
The Clothing Spa may, at any time, modify the terms and conditions our relationship via this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
Disputes
The Clothing Spa's mission is to provide your garments with top quality service. Even though our goal is to ensure that your garments are well taken care of, there may arise an issue with the handling of your garments or a dispute between you, the customer, and the Clothing Spa. If there is an issue with your garments, we require that you notify us via email, theclothingspalaundry@gmail.com, within 24 hours of your delivery. When will work to resolve your issues and concerns as promptly as possible, thus time is of the essence when contacting us over an issue that has arisen with your garments. If we are unable to resolve our differences, you agree that any legal action you make take pertaining to this agreement, or The Clothing Spa Laundry generally, shall be conducted in the Courts of the State of New Jersey. The Clothing Spa also reserves the right to refuse service to any customer due to conflict.
If you have any questions about these Terms and Conditions, please contact us
via email at theclothingspalaundry@gmail.com or by calling (732) 907-0783.